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Casement Window

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Visit Us

4236 Pace Street

North Charleston, SC 29405

Hours

 9am-5pm EST

Monday-Friday

Contact Us

843.958.8626

info@charlestonhardware.com

Return Policy:  Returns are accepted for refund or exchange if returned in original unused saleable condition with all parts and pieces, within 30 days of purchase.  If the return is a product we outsourced, there will be a 25% restocking fee.  Refunds or credits will be issued the same day as received. For returns between 30 and 45 days that are manufactured by CHCo, a 25% restocking fee will be charged.  We will not accept returns after 45 days of purchase.  Shipping costs for returns due to a CHCo mistake will be paid by CHC0.  Shipping costs for all other returns will be paid by the customer.  Please include a note with contact information, and reason for return, or a copy of the invoice.  Let us know in advance of your return at info@charlestonhardware.com.

Privacy Policy:  We do not sell our customer lists to anyone. We send marketing emails from time to time. You may request that they not be sent by clicking unsubscribe.

Terms and Conditions:  Payment at time order is placed unless a commercial account has been opened.

Warranty:  defective hardware will be repaired or replaced as indicated at no charge for a period of 5 years. Finishes are warranted for 1 year.

Copyright 2024 Charleston Hardware Company
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